Every PawForge order ships with a tracking number. Here is how to find it, and what to do when something does not look right.
Where is my tracking number?
It is emailed to you as soon as your parcel leaves our fulfillment center, which is usually 1 to 2 business days after you order. The email comes from PawForge and contains a link you can click straight through to the carrier.
If you cannot find it, check your spam folder first, then email support@trypawforge.com with the name and email address you ordered under and we will resend it.
My tracking number does not work yet
This is normal for the first day or two. A tracking number is created when the label is printed, but it does not show anything until the carrier physically scans the parcel. That first scan usually takes 24 to 48 hours to appear.
How long will delivery take?
Counted in business days from the day your order ships, not the day you place it. Add 1 to 2 business days of processing on top.
| Destination | Delivery after dispatch |
|---|---|
| United States | 5 to 9 business days |
| United Kingdom | 5 to 7 business days |
| Canada | 7 to 9 business days |
| Australia | 5 to 7 business days |
| Europe | 4 to 12 business days |
These are estimates, not guarantees. Customs, weather, carrier backlogs and peak periods all add time.
My tracking has not moved in days
Parcels often sit without a scan while they move between facilities or clear customs, then jump several steps at once. If your order has passed the top of its delivery window above, email us with your order number and we will trace it.
I need to change my shipping address
Email support@trypawforge.com within 12 hours of placing your order. After that the label is usually printed and we cannot redirect it. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange redelivery.
I need to cancel or change my order
You can cancel for a full refund any time before your order ships. Personalized items go into production quickly, so email us as soon as you can. Once it has shipped, our 90-day money-back guarantee applies instead, and you do not need to send anything back.
My order arrived damaged, or it is the wrong item
Email us within 30 days of delivery with your order number and a photo. We will send a replacement at no cost, and you keep the original.
Still need help?
Email support@trypawforge.com or call (213) 714-7627, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.